Where Precision Meets Purity, and Every Parcel Reflects Excellence.
At Pure Life Peptides, every order is a reflection of our commitment to world-class standards, Canadian-crafted precision, and unparalleled customer care. We understand the importance of timely, secure, and discreet delivery because in research, reliability is everything.
Whether you’re placing your first order or are a returning client, we’re here to ensure every shipment meets the exceptional expectations you’ve come to trust from Canada’s premier peptide provider.
Order Fulfillment
All fully paid orders are carefully prepared and shipped the following business day. Our fulfillment process includes precision-handling, quality verification, and discreet triple-layer packaging for both safety and privacy.
If you need to adjust your order prior to dispatch, please contact [email protected] as soon as possible. Once your order has been dispatched, changes cannot be guaranteed.
Shipping Schedule
We ship exclusively from within Canada, Monday to Friday, excluding statutory holidays.
Shipping Options & Timelines
All orders are shipped with tracking and insurance. Shipping times are estimates only and may vary based on region or carrier service updates.
Tracking Your Order
As soon as your parcel leaves our facility, you’ll receive a confirmation email with your tracking number. You may also access tracking updates by logging into your Pure Life Peptides account and navigating to the Orders section.
Damaged, Lost, or Delayed Parcels
Should your package arrive damaged or not arrive within the expected timeframe, we’re here to help. Please notify us within 48 hours of delivery (or the expected delivery date) at [email protected].
We will guide you through the process of filing a carrier claim and, where appropriate, provide a replacement shipment or assistance with recovery.
Note: Claims must include photographic evidence for damaged items or confirmation from the carrier in case of loss.
Returns & Refunds
Incorrect Shipments
If you’ve received an item that differs from your confirmed order, please contact us right away. We will coordinate the return of the incorrect item and dispatch the correct product at no additional cost to you.
Reshipments & Customer Accountability
We proudly maintain a near-flawless order accuracy rate. However, in the rare instance that a reshipment is required:
Shipping Insurance
All packages are shipped with coverage to protect against transit-related loss or damage. To initiate a shipping claim, please contact our support team within 48 hours of the incident.
Address Corrections
It is the customer’s responsibility to ensure the shipping address entered at checkout is accurate and complete. If you need to modify your address post-purchase, please notify us immediately. Once dispatched, changes may not be possible and re-delivery fees may apply.
International Shipping
At this time, Pure Life Peptides ships exclusively within Canada. This allows us to maintain the highest standards of product quality, compliance, and delivery control.
Force Majeure
We are not liable for delays caused by events beyond our control, including but not limited to: weather, strikes, customs disruption, pandemics, or natural disasters. In these cases, we will remain transparent and communicative throughout the process.
Liability Statement
Pure Life Peptides is not responsible for indirect or incidental losses resulting from product use or delivery issues. Our total liability is limited to the value of the original order placed.
We’re Here to Help
For all inquiries related to shipping, tracking, or order issues, please reach out to our care team:
Email: [email protected]
At Pure Life Peptides, your satisfaction is our science.
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